Return and Refund Policy

Thank you for shopping at COZYGLOBAL CONCEPT.
We are committed to providing you with quality products and excellent service.
If you are not fully satisfied with your purchase, we’re here to assist you.

1. Returns

Eligibility for Returns:

  • Items must be unused, in the same condition as received, and in the original packaging.

  • A receipt or proof of purchase is required to complete your return.

Timeframe for Returns:

  • You must initiate a return within 5 days from the date you received the item.

Non-Returnable Items:

  • Perishable goods (e.g., food, flowers)

  • Custom-made or personalized products

  • Gift cards

  • Sale or clearance items

Please refer to the product description for any specific non-returnable items.

2. Refunds

Refund Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original method of payment within 5 business days.

Shipping Costs:

  • Original shipping charges are non-refundable.

  • If a refund is approved, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., defective or wrong item sent).

3. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:

📧 cozyhollis123@gmail.com

Please include your order number and clear photos of the product issue.

4. How to Initiate a Return

To return an item, please:

  1. Contact us at 📧 cozyhollis123@gmail.com with your order number and reason for return.

  2. We will provide you with the return shipping address.

  3. You will be responsible for paying for your own shipping costs for returning the item (unless the return is due to a fault on our part).

📋 Important Notes:

  • Items returned without prior authorization may not be accepted.

  • Refunds may take several days to appear on your bank or card statement depending on your financial institution.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for lost return shipments.

📣 Contact Information

If you have any questions regarding your return or refund,
please contact our customer service team at:

📧 cozyhollis123@gmail.com

 

📜 Return Rules

✅ Returns Accepted:

  • Customers can return eligible items within 14 days of receiving their order.

✅ Return Shipping:

  • Free return shipping will be provided for approved returns.

✅ Restocking Fees:

  • No restocking fees will be charged for any returns.

✅ Final Sale Items:

  • No final sale items are listed; all products (unless stated otherwise) are eligible for return following the 14-day window.