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1. How long does order processing take?

We typically process orders within 1 to 10 business days.
Orders placed during weekends or public holidays will be processed on the next business day.

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2. What are the estimated delivery times?

🚚 Delivery times may vary based on location and customs processing.

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3. How can I track my order?

Once your order is shipped, you will receive an email containing your tracking number and a link to track your shipment.

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4. Do you ship internationally?

✅ Yes!
We ship worldwide. If you don't see your country at checkout, please email us at 📧 cozyhollis123@gmail.com for assistance.

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5. What if I received a damaged or wrong item?

We sincerely apologize!
Please contact us at 📧 cozyhollis123@gmail.com with your order number and photos of the product.
We’ll arrange a replacement or refund.

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6. How do I return an item?

• Email us at 📧 cozyhollis123@gmail.com within 5 days of receiving your item.

• Include your order number and reason for return.

• Return shipping is free.

• Refunds will be issued once the returned item is inspected.

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7. Are there any items that cannot be returned?

Yes.
Non-returnable items include:

• Perishable goods

• Customized or personalized items

• Gift cards

• Sale items

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8. Can I cancel my order after placing it?

If your order has not yet been processed, you may cancel it by emailing us immediately at 📧 cozyhollis123@gmail.com.
Once an order has been processed or shipped, it cannot be canceled.

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📬 Contact Us

If your question isn’t answered here, please reach out to us directly at:

📧 cozyhollis123@gmail.com
🏠 Address: 84B Jebs Close, Calabar, Cross River State, Nigeria, 523101