Privacy Policy

Last updated: April 29, 2025

This Privacy Policy describes how COZYGLOBAL CONCEPT ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [yourstore.com] (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" refer to users, visitors, and customers interacting with our Services.

Please read this Privacy Policy carefully to understand how we handle your information.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and the "Last updated" date will be revised accordingly.

2. How We Collect and Use Your Personal Information

We collect your personal information to deliver, operate, and improve the Services.
Sources include:

  • Information you provide directly (e.g., account creation, orders)

  • Information collected automatically through cookies and usage tracking

  • Information from third parties (e.g., Shopify platform, payment processors)

3. Types of Personal Information We Collect

Source Examples
Information you provide Name, email address, phone number, billing/shipping address, order details
Account information Login credentials, security settings
Support communications Messages you send to customer service
Usage data IP address, browser type, device info, interaction with the Site
Payment processors Payment confirmation data (no full credit card numbers stored)

4. How We Use Personal Information

Purpose Use
Provide services Process payments, fulfill orders, ship products
Improve services Analyze usage, fix errors, develop new features
Marketing Send promotions, updates (with opt-out option)
Fraud prevention Secure accounts, detect suspicious activity
Legal obligations Comply with legal and regulatory duties

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the Site

  • Understand customer behavior

  • Personalize and improve user experience

You can manage cookie settings through your browser. For full cookie details, see Shopify’s Cookie Policy here.

We honor Global Privacy Control (GPC) signals where applicable.

6. How We Share Your Information

We may share your information with:

  • Service providers (Shopify, payment processors, shipping partners)

  • Marketing partners (for advertising, with consent where required)

  • Legal authorities (where required for compliance)

  • Business transfers (in case of a merger or acquisition)

We do not sell or rent your personal information.

7. Children's Privacy

Our Services are not directed to children under 16.
We do not knowingly collect personal data from minors.
Parents may contact us for data deletion if necessary.

8. International Transfers

Your information may be processed outside Nigeria, including in the United States and Europe.
Where required, we rely on Standard Contractual Clauses for cross-border data transfers.

9. Security of Your Information

We implement appropriate technical and organizational safeguards.
However, no method of transmission over the Internet is fully secure.

Please protect your account credentials carefully.

10. Data Retention

We retain your information as needed for:

  • Providing services

  • Legal compliance

  • Dispute resolution

  • Contract enforcement

Data is securely deleted when no longer required.

11. Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to your information

  • Request deletion of your information

  • Request correction of inaccurate information

  • Opt-out of marketing communications

  • Opt-out of certain sharing/processing activities

To exercise any rights, contact us at cozyhollis123@gmail.com.

We will respond in accordance with applicable laws.

12. Contact Us

If you have any questions or complaints about this Privacy Policy or how we handle your personal information, contact us at:

📧 Email: cozyhollis123@gmail.com
🏠 Address: 84B Jebs Close, Calabar, Cross River State, Nigeria, 523101

Data Controller: COZYGLOBAL CONCEPT